Technical / Functional Skills 

• Strong, 10+ years’ experience and expertise in Service-Centric function, preferably in automotive, heavy equipment, aerospace, industrial manufacturing and energy, resources.  
• Expertise in Servitization, Field Service Management, scheduling, maintenance, repairs, Contracts, Service BOM, MRO, Service Analytics, Depot Repair, Warranty, Service / Aftermarket Parts, AR/VR, IOT and Service System Integration. 
• Supporting and deployment of service / aftermarket management solutions.
• Strong communications and presentation skills are required.
• Role will be responsible for communicating with internal and customer teams.
• Must display ability to extract and define business requirements.
• A strong understanding of Business Process Modeling is required.
• Provide leadership to the team that implements the developed solution. 
• 70% Client Interaction and 30% Leading Internal Team
• Support solution development with key technologies (Service Max, Zinier, IFS, ServiceNow, Syncron, Techsee, CareAR, PTC SLM, Windchill SIM, Inservice, Servigistics , JDA ,SAP SPM, Oracle, Stibo, Informatica, Riversand etc.) by giving the domain inputs to IT teams.
• Work on pre-sales activities for identifying and converting business consulting and IT implementation opportunities.

 

Responsibilities: 

• Lead teams in consulting and implementation projects
• Identify opportunities through business connects with clients and relationships in TCS ecosystem
• Lead RFP responses and contribute
• Track emerging business models and trends for its applicability in manufacturing. 
• Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles
• Graduate/Post Graduate in Engineering or Sciences with specialization in Service Planning, Scheduling, product as a service, Statistics, BOM, Catalog building, analytics and automation, Pricing .
• Experience in implementation of PTC SLM Modules, Service Max, IFS, ServiceNow or any SLM packages.
• Digital Enablement of Service Transformation using Big Data, Cloud, Augmented Reality, Artificial Intelligence, Chatbots etc
• Publication of articles in forums
• Experience  in outcome centric models preferred