The Advisor Quality Assurance (QA) is a very important role within the Enterprise Quality Services Team (EQS). You will have the opportunity to work closely with the client and IT on all testing activities. Advisor QA will promote effective communication and timely involvement of all stakeholders for all testing. You will provide client and business teams with advanced consultation on all QA testing environments; as well as enhance the project and client’s experience by being an advocate across the quality lifecycle.
Responsibilities
- Champion for IT Projects and testing efforts, Create and enforce SLAs and SOPs for testing purposes.
- Track and monitor IT Incident Tickets in CTE and SIT, Ensure that RCAs are provided with a root cause analysis to ensure correction.
- Communicating any issues/status clearly to the Program Testing leadership team for full understanding of limitations and capabilities – and remaining solution-oriented understanding and communicating our business and technical needs to counterparts as well as translating client issues/needs into testing requirements.
- Documenting all decisions, exceptions, requirements, SLAs, and SOPs regarding Clients and accompaniments for testing engagements.
- Provide testing consultation during the requirements and design phase of the IT projects to ensure program guidelines and any integration needs are documented.
- The resource will be responsible for multiple areas of the Enterprise Quality Services Team like Enterprise Stability Management (ESM), Client Quality Assurance (CQA), and Enterprise Quality Management (EQM).
Required Experience
- 5+ years of use of SDLC methodologies and supporting toolsets.
- 5+ years of relevant QA tools, processes, and technology.
- 5 + years of project management experience.
- 5+ Years of PBM Applications.
- Prior Project Management experience.
- UiPath or automation knowledge.