Key Responsibilities
Requirements Gathering & Analysis
- Partner with Accounting, Finance, and Insurance Operations teams to gather, analyze, and document business requirements.
- Analyze insurance-specific workflows, including policy administration, premium billing, claims accounting, commissions, and reinsurance settlements (ceded and assumed).
- Translate business needs into functional specifications, system designs, process maps, user stories, and acceptance criteria.
System Implementation & Support
- Support implementation, configuration, testing, and enhancements of ERP and insurance platforms such as SAP FI/CO, Oracle Cloud, NetSuite, Guidewire (Policy, Billing, Claims), and Duck Creek.
- Design, document, and validate system integrations between policy, billing, claims, sub-ledgers, and the General Ledger.
- Develop and execute test plans (unit, SIT, UAT), manage defect triage and remediation, and support change control processes.
Insurance Accounting & Process Management
- Build, enhance, and optimize accounting processes related to:
- Premium recognition and earned/unearned premium reserves (UPR)
- Loss reserves, IBNR, and claims payments
- Commissions and expense allocations
- Implement system logic for reinsurance (treaty and facultative; proportional and non-proportional), including bordereaux and settlement processing.
- Collaborate with Actuarial and Underwriting teams on loss ratios, combined ratios, and reserve-related data and reporting.
Data Integrity & Reporting
- Ensure data accuracy, completeness, and reconciliation across sub-ledgers, source systems, and the General Ledger.
- Develop and support dashboards and financial/insurance KPIs, including written and earned premiums, losses and LAE, and expenses.
- Support statutory, regulatory, and management reporting, including NAIC statements, Schedule P, and Schedule F.
Compliance, Controls & Audit
- Ensure compliance with GAAP, Statutory Accounting Principles (SAP), SOX, and state insurance regulations.
- Design, document, and maintain internal controls, including segregation of duties and data lineage across systems.
- Support internal and external audits, including walkthroughs and audit evidence requests for insurance-specific processes.
Cross-Functional Collaboration
- Act as a primary liaison between Accounting, IT, Insurance Operations, Actuarial, Underwriting, Claims, Billing, and Compliance teams.
- Facilitate workshops, sprint planning sessions, and stakeholder meetings to align on priorities, timelines, and deliverables.
Training & Documentation
- Develop and deliver training materials for end users on new systems, enhancements, and process changes.
- Maintain comprehensive documentation, including process flows, configuration guides, data dictionaries, and standard operating procedures (SOPs).
Required Skills & Qualifications
- Strong understanding of accounting principles, including GL, sub-ledgers, reconciliations, month-end close, revenue recognition, and reserves.
- Experience with ERP systems such as SAP (FI/CO), Oracle, Oracle Cloud, or NetSuite.
- Solid insurance domain knowledge, including policy lifecycle, billing, claims, reinsurance, and statutory reporting.
- Proficiency in SQL and advanced Excel; experience with reporting tools such as Power BI or Tableau.
- Strong analytical, problem-solving, and root-cause analysis skills.
- Excellent communication, documentation, and stakeholder management skills.
- Experience supporting UAT, change management, and project delivery activities.